5 Wonderfully Difficult Client Personalities and
How to Deal with Them




Difficult Clients



THE EMERGENCY

Believes they are the only client you have and is therefore deserving of 100% of your time.




THE SOLUTION

Be as straight forward as possible. If they still expect the impossible, then educate them on the constraints of reality.


THE EXPERT

They usualy are know-it-all's who think they are intelligentand arevery competitive.




THE SOLUTION

Allow the expert to tell you all about your business and don't take it personally. Ask questions Use clarifying statements. Give them options.


THE HATER

Has the ability cling onto an element such as colour or font, and brings work to a stop as a result.




THE SOLUTION

Don’t ask directly what their favourite colour is,rather try ask what the client is trying to accomplish.Recommendideas on how youwould go about achieving these goals. If they are still not playing ball consider dumping them.


THE IMPRACTICAL

General lack of awareness of the time factor, believes that once a concept becomes an idea the job should be complete.




THE SOLUTION

Be as straight forward as possible. Educate them on the constraints of reality.


THE OVERLY AGREEABLE

Very positive, overly polite,  likes to avoid conflict. They will always take the blame and are hesitant to take decisions.




THE SOLUTION

Delve deep into the customers needs and give them practical solutions. Make the client aware of all the facts and don’t be pushy.